mc88 Privacy Policy

1. Definitions & Overview

This Privacy Policy ("Policy") applies to the mc88 platform and its associated websites, applications, and services. The terms set out in this policy apply to all users in Bangladesh who use mc88's services.

Some important terms used in this policy are defined as follows:

• "Platform" refers to mc88's website, mobile application, and related services.
• "User" or "you" refers to any person who visits or uses mc88's platform or services.
• "Personal information" refers to any information that can directly or indirectly identify an individual.
• "Processing" refers to any operation performed on personal information, such as collection, storage, use, or deletion.

mc88 believes that data protection is a fundamental right. By using this platform, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform.

2. What Information Is Collected

mc88 may collect various types of personal information, described by category below:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (where applicable)
• Username and password (in encrypted form)
• Gender and language preferences

2.2 Contact Information

• Email address
• Mobile number
• Residential address

2.3 Financial Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account number and routing information
• Transaction history and amounts
• Deposit and withdrawal details

2.4 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time and date
• Activity logs on the platform

2.5 Gaming Information

• Game history and preferences
• Bet amounts and outcomes
• Session duration and game type
• Bonus usage information

3. How Information Is Collected

mc88 may collect your information in the following ways:

3.1 Direct Collection

When you register on the mc88 platform, log in, make a deposit or withdrawal, contact customer support, or update your profile — you provide information directly. This information is entirely intentional and voluntarily provided by you.

3.2 Automatic Collection

Some information is collected automatically while browsing the platform. This includes information collected through cookies, web beacons, and similar technologies. This method primarily collects technical and user activity data.

3.3 Collection from Third Parties

For identity verification, fraud prevention, and payment processing purposes, mc88 may receive information from third-party providers. In such cases, all third parties comply with applicable laws and mc88's data protection standards.

4. Purpose of Using Information

mc88 uses collected information for the following legitimate purposes:

4.1 Service Delivery & Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Keeping gaming services active and providing technical support
• Managing bonuses and promotional offers
• Managing the VIP programme

4.2 Security & Compliance

• Detecting and preventing fraudulent activity
• Age verification (blocking access for those under 21)
• Implementing responsible gaming policies
• Fulfilling applicable legal obligations

4.3 Communication & Customer Service

• Sending important account-related notifications
• Sending transaction confirmation emails
• Providing customer support services
• Informing users about platform changes and updates

4.4 Platform Development

• Analysing and improving user experience
• Identifying and resolving technical issues on the platform
• Developing new services and features
• Statistical analysis (not personally identifiable)

5. Information Storage & Security

mc88 places the highest importance on protecting your personal information. To this end, we have implemented industry-standard technical and organisational measures.

5.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Advanced encryption technology used for financial information
• Firewall and intrusion prevention systems
• Regular security audits and risk assessments
• Two-factor authentication (where applicable)

5.2 Organisational Security Measures

• Access to information restricted to authorised staff only
• Staff training on data protection
• Strict internal data protection policies
• Contractual safeguards when sharing information with third parties

5.3 Data Retention Period

mc88 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for as long as required for legal obligations, dispute resolution, or contract enforcement. Once those requirements are met, the information is securely deleted or anonymised.

6. Sharing Information with Third Parties

mc88 may share your personal information with selected third parties in limited and specific circumstances. Appropriate data protection agreements are in place for every instance of sharing.

6.1 Payment Providers

Necessary information is shared with the relevant financial institutions to facilitate payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. This sharing is solely for the purpose of completing transactions and is covered by the data protection policies of both parties.

6.2 Technology Service Providers

mc88 works with various technology partners to operate the platform. These partners may only use information in accordance with mc88's instructions and for specified purposes.

6.3 Legal Requirements

mc88 may be required to disclose information to legal authorities in the following circumstances:

• In accordance with a court order or legal notice
• To assist a competent authority's investigation
• To prevent fraudulent or illegal activity
• To protect the rights of mc88 or other users

7. Cookies & Tracking Technologies

The mc88 platform uses cookies and similar tracking technologies. These help improve the user experience and ensure the platform functions correctly.

7.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: Used to maintain your preferences, language settings, and other personalizations.
• Analytics Cookies: Used to understand and improve how the platform is used. Information collected through these cookies is analyzed in aggregate.

7.2 Cookie Controls

You can control or decline cookies through your browser settings. However, please note that disabling essential cookies may prevent certain key features of the platform from working properly, such as maintaining login sessions or processing payments securely.

8. Your Rights

mc88 users enjoy the following rights regarding their personal information. These rights are important to ensure that you have control over your data.

8.1 Right to Access

You may request a copy of the personal information mc88 holds about you. Within a reasonable time of receiving your request, mc88 will provide you with the relevant information.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can have it corrected. This can be done through your account settings or by contacting customer support.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, where there are legal obligations, ongoing disputes, or fraud investigations, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object to the processing of your data for specific reasons. mc88 will give due consideration to such objections and, where applicable, will stop processing the data.

8.5 Data Portability

You may request that mc88 provide your personal data in a structured, machine-readable format, which will allow you to transfer that data to another service.

To exercise any of the rights mentioned above, please contact us at [email protected]. We will do our best to respond to your request within a reasonable time.

9. Privacy of Minors

The mc88 platform is intended for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.

The age verification process is an integral part of our platform. During registration, users are required to confirm their age. If we suspect that a user is under 21, we will immediately suspend that account and delete all information collected.

If a parent or guardian becomes aware that their child under the age of 21 has provided information to mc88, please contact us immediately at [email protected]. We will take prompt and necessary action.

10. Changes to the Policy

mc88 may review and update this privacy policy from time to time. This policy may change due to an expansion of services, technological changes, or changes in applicable laws.

10.1 Notification of Changes

For any significant changes, mc88 will notify you in the following ways:

• Sending a notification to your registered email
• Displaying a notice on the platform's main page
• Updating the "Last Updated" date at the top of the policy

10.2 Continuity of Consent

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the revised policy, please stop using the service and contact support to close your account. The latest version of this policy will always be available on the mc88 platform.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with mc88. Our support team provides assistance in Bengali and English 24 hours a day, 7 days a week.